xMap is looking to welcome a highly skilled Technical Project Manager (TPM) to the team to serve as the primary technical and strategic liaison for xMap customers. The TPM will play a pivotal role in ensuring smooth communication, strategic collaboration, and efficient technical service delivery between xMap and its clients. The ideal candidate should have a strong technical background, excellent project management skills, and the ability to build relationships with stakeholders at all levels.

Key Responsibilities

Strategic Collaboration & Stakeholder Management

• Act as the primary point of contact between xMap and xMap clients.
• Serve as a trusted partner in the strategic and operational planning of xMap customers.
• Develop and maintain strong relationships with key stakeholders within the customers.
• Serve as the first escalation point for technical issues and service-related inquiries.

Requirements Gathering & Communication

• Collaborate with customers to gather, clarify, and document technical and business requirements.
• Translate client requirements into actionable tasks for xMap’s internal engineering and operational teams.
• Ensure the smooth execution of agile delivery cycles and maintain alignment with business goals.
• Conduct regular feedback sessions to assess progress and address challenges.

Customization Oversight & Continuous Improvement

• Oversee customization and enhancement projects to align with quality standards and client expectations.
• Monitor and report on key performance indicators (KPIs) and service levels.
• Identify, assess, and mitigate risks related to technical implementations and service delivery.

Operational Support & Reporting

• Coordinate with xMap’s engineering and support teams to resolve technical issues efficiently.
• Provide timely status updates, meeting summaries, action items, and performance reports to customers.
• Facilitate training sessions and knowledge transfer initiatives for customer teams as needed.

Qualifications & Experience

• Must be currently residing in Japan.
• Professional level in both of the Japanese and English languages.
• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 5+ years of experience in technical project management, program management, or product management.
• Prior experience working with large enterprises or technology-driven organizations is preferred.
• Strong understanding of agile methodologies, software development life cycle (SDLC), and IT service management.
• Experience in GIS related solutions is highly preferred.
• Experience in cloud technologies, or telecom is a plus.
• Excellent problem-solving, risk management, and critical thinking skills.
• Ability to handle multiple projects simultaneously and meet tight deadlines.
• Project management certificate (PMP or similar) is not a must but a plus.
• Familiarity with personal data protection and data privacy compliance. 

Skills & Competencies

• Technical Knowledge: Ability to understand complex technical systems, software development processes, and cloud infrastructure.
• Project Management: Proficiency in JIRA, Confluence, or similar project management tools.
• Communication & Leadership: Excellent written and verbal communication skills in English (mandatory); Japanese language proficiency is a plus.
• Stakeholder Management: Ability to collaborate with cross-functional teams and senior executives.
• Problem Solving: Ability to quickly analyze issues and provide innovative solutions.
• Adaptability: Ability to thrive in a dynamic and fast-paced environment.

Compensation & Benefits

• Annual Salary: Competitive salary based on experience.
• Employment Type: Yearly renewable contract (full-time, on-site in Japan).
• Benefits:
  
  • Employee benefits including insurance and paid time off.
  • Transportation allowance.

Work Environment & Expectations

• The TPM will work primarily at client offices, with periodic visits to xMap’s headquarters in Tokyo, Japan.
• The position requires availability during normal business hours and for emergency escalations if needed.
• Performance reviews will be conducted quarterly to assess service quality and stakeholder satisfaction.

Application ProcessInterested candidates should submit their resume, cover letter, and any relevant project portfolio to hr@xmap.ai.Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.Join us at xMap and take on an exciting opportunity to lead technical projects and drive innovation in collaboration with global technology clients!